Return & Refund Policy

We hope you love your purchase! If not, here's how returns and refunds work:

1. Eligible Returns

You may request a return within 30 days of delivery for eligible items.
Eligible items must be:

• Unused and in original packaging

• Not excluded for hygiene reasons (e.g., earrings)

• Accompanied by proof of purchase

We accept returns for both defective and non-defective products, as long as they meet the criteria above.

2. Not Eligible for Return

• Earrings (due to hygiene concerns)

• Gift cards

3. How to Request a Return

Email support@finallybride.com with your order number and reason for return. We’ll send return instructions and a return address.

Return shipping is free for all eligible returns.
We’ll provide a prepaid return label for any item that meets our return criteria.

4. Refunds

• Refunds are issued to the original payment method within 7 business days of receiving the return.

• Original shipping fees are non-refundable.

5. Exchanges

We do not offer direct exchanges at this time. If you need a different item, please return your original purchase and place a new order.

6. Damaged or Wrong Items

Email support@finallybride.com within 7 days of delivery with photos. We’ll send a replacement or refund, depending on the issue.